Return & Refund Policy

Welcome to Zeylan.shop. At Zeylan, we are committed to providing high-quality women’s fashion featuring vibrant colors, bold designs, and unique patterns. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return process.

Return Eligibility

We accept returns within 30 days of the delivery date for orders shipped within the United States.

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Be in original condition with all tags attached
• Be returned in the original packaging when possible
• Include proof of purchase or order confirmation

Free Return Shipping

We proudly offer free return shipping for all eligible returns within the United States.

After your return request is approved, a prepaid return shipping label will be provided by email.

Non-Returnable Items

While we do not have final sale items, the following items may not be eligible for return:

• Gift cards
• Items showing signs of wear, damage, or alteration
• Products returned without original tags
• Returns submitted after the 30-day return period

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Refunds are typically processed within 5–8 business days
• Depending on your bank or payment provider, additional processing time may apply

Original shipping fees, if applicable, are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will gladly provide a replacement, exchange, or full refund at no additional cost.

Exchanges

We currently offer exchanges for eligible items based on product availability. Please contact our support team for assistance.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or shipping stages, it can no longer be canceled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

• Store Name: Zeylan
• Website: Zeylan.shop
• Email: Contact@zeylan.shop
• Phone: +1 803-658-7398
• Address: 1007 W 32nd Ave, Anchorage, AK 99503, United States